We must receive your unused, uninstalled, and unopened item(s) within 15 days from the date of delivery. All original packaging must be included. You will be required to pay the shipping to and from Canyon Motorcycles. A 18% restocking fee will be applied to all returns (exceptions apply). The item(s) MUST be new in original packaging and uninstalled. To receive a refund the item(s) MUST be in resalable condition. If the item is not in resalable condition it will be refused. You are welcome to exchange an item(s) for reasons of personal preference; however, return policies will apply to all exchanges. Any returns requested after 15 days will not be eligible for a refund, store credit will be issued. Item(s) can not be returned or exchanged after 30 days. Authorization is required for all returns. You will be emailed a RMA number if the return has been approved by the returns department. The RMA number will need to be written on the outside of the box. Items sent without a RMA number or/and without original packaging could result in your package being refused or subject to an additional $15.00 administrative fee. An RMA number is ONLY valid for 7 days. RMA’s older than 14 days will be refused.
WE DO NOT RETURN OR CANCEL SPECIAL ORDER ITEMS OR CLEARANCE ITEMS.
If you have an item that is unused, uninstalled, and unopened please email email@example.com and we will respond with instructions.
If the package was damaged during shipment we will need the following to process the claim:
1. Pitcure of the damaged box
2. Pictures of the items that were damaged in transit
3. Email firstname.lastname@example.org with a brief summary of the damage and what happened.
ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIVING THE PRODUCT.
You can send the pictures via email to your sales representative or to email@example.com. Once we receive the pictures we will contact you shortly with more information.
If there is a warranty issue with any Canyon Motorcycles products we will gladly return this product at no cost to you. We will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additonal cost and will refund your account as soon as we receive the replacement part back. You may be required to pay for the item to be returned to us.
If there is a warranty issue with any 3rd party manufacturer parts they will be subject to the manufacturers warranty policy. Please contact the specific 3rd party manufacturer directly to handle the return.
Please allow 3-5 business days from delivery for refund to be applied. Credits will be refunded to original form of payment. If the original transaction is not available you will be issued a check. Please allow 7-10 business days for checks to be issued. If the RMA was requested more than 30 days from delivery you will not be eligible for a refund. All orders older than 30 days will receive store credit.
If you have any questions regarding our return policy, please contact us at firstname.lastname@example.org.